Refund, Return & Cancellation Policy

Effective Date: August 1, 2026 | De Vibe Ahmedabad Mill Direct Store

STRICT ZERO-TOLERANCE ANTI-FRAUD & RETURN INTEGRITY NOTICE

All returned parcels undergo mandatory 3-tier HD CCTV unboxing video recording at our central hub in Ahmedabad (`380015`). Returning used items, altered garments, counterfeit products, or swapped items is strictly prohibited and constitutes criminal offences under Indian Law.

STATUTORY LEGAL NOTICE (INDIAN PENAL LAW)

De Vibe enforces zero tolerance against return theft, product swapping, or returning used/washed apparel. Any fraudulent refund claims or fake product returns will be prosecuted under BNS § 318 / IPC § 420 (Cheating), BNS § 316 / IPC § 406 (Criminal Breach of Trust), BNS § 349 (Counterfeit Goods), and IT Act § 66D (Cyber Fraud). All unboxing video footage (recorded under HD CCTV per Indian Evidence Act § 65B) will be submitted to the Cyber Crime Cell and local police authorities to file a formal FIR.

1. 7-Day Return & Size Exchange Eligibility

At BahaMut by De Vibe, we accept returns or size exchanges within 7 days of delivery, provided all strict condition guidelines are met.

Mandatory Eligibility Conditions:

• Items must be 100% brand new, unwashed, unworn, and un-ironed.

• All original De Vibe brand tags, size labels, resin buttons, and packaging must be intact.

• Returns due to fitting issues receive free size exchange (Numeric 38–46 or 28–38 / Tees S–XXL).

2. Strictly No Refund for Used Products

If an item returned shows any signs of wear, usage, washing, perfume scents, stains, fabric alteration, or removed brand tags during quality control inspection, STRICTLY NO REFUND OR EXCHANGE WILL BE ISSUED. The used item will be rejected and re-shipped back to the buyer at the buyer's expense.

3. Cancellation Policy

Orders can be cancelled free of charge before dispatch from our Ahmedabad fulfillment center.

Pre-Dispatch Cancellation: Full 100% refund initiated immediately to your original payment method.
Post-Dispatch Cancellation: Return freight charges may be deducted.

4. Refund Processing Timelines

Once a verified return passes inspection at our Ahmedabad hub:

• Prepaid / Razorpay Refunds: Refunds are processed back to the original source account (UPI, Credit Card, Debit Card, Netbanking) within 5 to 7 business days.

• Partial COD Refunds: COD refunds are credited directly to your bank account via UPI / NEFT within 5 to 7 business days.

5. How to Request Return or Exchange

Email us at devibe70@gmail.com with your Order Number (e.g. `BM-2026-1001`) and unboxing photos/videos. Our team will process eligible requests within 24 hours.